Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
How do I verify the authenticity of my jewelry?
Every piece of jewelry from PNG Jewellers comes with a certificate of authenticity. Our gold is BIS hallmarked, and all diamonds and gemstones are certified by internationally recognized laboratories like IGI, GIA, or SGL.
What are your shipping charges and delivery timelines?
We offer free insured shipping on all orders within India. Domestic orders typically arrive within 5-7 business days, while international shipping timelines vary based on the destination and customs clearance.
Do you offer a Buy-Back or Exchange policy?
Yes, we offer a transparent Buy-Back and Exchange policy. You can exchange your PNG jewelry at any of our stores based on the prevailing market rates for gold and stones, subject to quality inspection.
Can I customize a piece of jewelry?
Absolutely. We specialize in bespoke designs. You can share your requirements with our design experts through our 'Custom Order' section, and we will bring your vision to life.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer EMI options on select products. For high-value transactions, we also facilitate bank transfers.
How should I care for my jewelry?
To maintain its brilliance, store your jewelry in a fabric-lined box away from moisture. Avoid contact with perfumes and chemicals, and bring your pieces to any PNG store for professional cleaning services.