Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece of fashion jewelry you purchase. If you are not entirely happy with your order, we offer a seamless 15-day return and exchange policy to provide you with peace of mind.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Inspection

  Carefully pack the jewelry in its original packaging along with the certificate of authenticity for our team to conduct a thorough quality appraisal.

• 3.
  Secure Pickup

  Our logistics partner will schedule a secure, insured pickup from your doorstep to ensure your jewelry remains protected during transit.

• 4.
  Refund Processing

  Once the item passes our quality check, your refund or exchange will be processed within 7-10 business days to your original payment method.